Instructions for setting up Gmail to send tickets to Joomla

2 months 1 week ago #6714 by Kotisivutohtori
Hi,
we purchased Standard version and would like to set up gmail messages to create tickets to JS Support Tickets but I cannot find any instructions. I get this error: Message could not be sent. Mailer Error: SMTP Error: Could not authenticate.

I have the correct user/password/port. What do I need to do to enable this or this at all possible with the component?

Can you please give instructions how to set this up, both in the component (Joomla) and in gmail settings. Thank you!

- Anne
1 month 2 weeks ago #6738 by Ahmad
Hi,

Allow the Less secure app access in Gmail.

Check the video.

Please write your valuable review JS Jobs and JS Support Ticket at JED.
1 month 2 weeks ago #6739 by Kotisivutohtori
Thanks! Did this now...will test now if I can get the emails-via gmail to work.

- Anne
1 month 1 week ago #6740 by Kotisivutohtori
Hi,
I did what you instructed in Google account. Then I added the smtp-details to the settings, but I get this message:
Message could not be sent. Mailer Error: SMTP Error: Could not authenticate.

Do you have picture-instructions/documentation of this Gmail matter. Do I need to do something in Gmail-settings related to this. 

Thank you!

- Anne
Attachments:
1 month 1 week ago #6741 by Kotisivutohtori
Hi,
I think that picture I sent is about sending email via gmail. I want to Gmail emails to open a ticket. Only place where I see this option in configuration has only 2 options, but no place to enable it. 

- Anne
Attachments:
1 month 1 week ago #6742 by Kotisivutohtori
Hi,
do you have instructions where do I set up this Tickets via email. 

Your instructions are for Wordpress, not for Joomla:
docs.joomsky.com/jsst/ticketviaemail/addticketviaemail.html

I dont see the same in Joomla!

- Anne
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