Email Notifications

3 weeks 1 day ago #5767 by Jeffrey Colburn
How do you get the email notification when a user creates a ticket?

Is this a pro feature?

Jeff
3 weeks 23 hours ago #5768 by mohsin
Replied by mohsin on topic Email Notifications
docs.joomsky.com/jsst/configuration/mailsetting.html#new-ticket
Admin > JS Support Ticket > Configurations > Mail Setting > New Ticket
This is a free feature
3 weeks 14 hours ago #5775 by Jeffrey Colburn
Replied by Jeffrey Colburn on topic Email Notifications
If it is a free feature, I am unable to get it to function and I have checked all of the settings.

When users create a ticket, the admin does NOT receive an email (checked spam folder also).

I would like to use this app, but if I can not get this to function I will need to try something else.

Thank you for your help.

Jeff
2 weeks 5 days ago #5792 by mohsin
Replied by mohsin on topic Email Notifications
Open a support ticket in our system.
joomsky.com/support/support-ticket.html
Time to create page: 0.223 seconds

Please publish modules in offcanvas position.