Defaulting department on new external tickets

2 months 2 weeks ago - 2 months 2 weeks ago #5705 by Ian
Good morning from London,

We run a community website for residents here in SW London. Residents who are website members have to login in order to submit helpdesk tickets where they can choose from a number of internal departments before submitting a helpdesk ticket.

We also use the helpdesk Add Ticket (using shortcode '[jssupportticket_addticket]') as an external contact form for visitors to ask questions, but we do not publish the drop down list of Departments on the visitor form as it is on a public page.

I would like to know how tickets submitted via the visitor Add Ticket form can have a Default Department (in out case 'General Enquiry') applied to them on creation? This question also applies to tickets created by the 'Ticket via Email' feature.

Also does anyone know how I can create a stripped down version of the Add Ticket form for our visitors? The form generated by the shortcode is still very large for our two column page.

Thanks, Ian
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