Transfer Department -> Email

3 weeks 5 days ago #5502 by Martin
Is it possible that only special departments send an email when the ticket is transfered?

Example:

Ticket is create in Department 1 -> automatic EMail sending to customer

Ticket is transfered to Department 2 -> No Email sending

Ticket is transfered to Department 3 -> automatic EMail to customer



So far I only found out that the emails are always sent, or not at all.

Any Ideas?

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2 weeks 1 day ago #5527 by Ahmad
Hi,

No, system will send email to customer in all cases.

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