I have noticed that I have to add extra backslashes to my tickets to get them to save.
It looks like there is an issue with your code stripping out characters from ticket text.

Example: C:\temp\somefile.txt
Ends up being this C:tempsomefile.txt

I have been adding extra slashes to make up for this, but it is annoying.
C:\\temp\\somefile.txt

Your help would be appreciated.

Thanks