tickets not viewable after submission

3 months 3 weeks ago #5293 by Daniel Van Dyke
Once I enter a NEW Support ticket, it gets submitted, ADMIN can see and respond to the ticket. The problem is at the user level you see the ticket that was created but you can not open it, when you click on the ticket it brings you back to the Support Control Panel but the address bar says this: www.nwautolink.com/js-support-ticket-controlpanel/ticket/2/

No tickets are opened to view or view the response

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3 months 3 weeks ago #5294 by Ahmad
Hi,

It may permalink problem. Refresh them.
Open Admin > Settings > Permalink page.

Also check default ticket page in JS Support Ticket configurations page.

Please write your valuable review JS Jobs and JS Support Ticket at JED.

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3 months 3 weeks ago #5302 by Daniel Van Dyke
Once I enter a NEW Support ticket, it gets submitted, ADMIN can see and respond to the ticket. The problem is at the user level you see the ticket that was created but you can not open it, when you click on the ticket it brings you back to the Support Control Panel but the address bar says this: www.nwautolink.com/js-support-ticket-controlpanel/ticket/2/

No tickets are opened to view or view the response

Please Log in or Create an account to join the conversation.

3 months 2 weeks ago #5305 by Ahmad
Hi,

Most probably permalink problem.
Check default page in configurations and refresh permalink,
Open this link
Admin > Settings > Permalinks.

Please write your valuable review JS Jobs and JS Support Ticket at JED.

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