JS Ticket Pro Joomla no send email

2 years 2 weeks ago #4399 by ManySelfies Serviços
Configured and tested sending joomla email,
I set up the department, help topic and when ousuário creates the ticket does not send to the responsible department, so sends it to the user who created the ticket.
how do I fix

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2 years 1 week ago #4400 by Ahmad
Hi,

System is not send email to department email.

Department email address use as a sender email address to user.

On new ticket, system send email to

- user

- admin (configurable)

- staff member (on base of department assign in permissions)

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1 year 2 months ago - 1 year 2 months ago #4706 by Vitaly
Awful! :^(
Is WP PRO version system not sending email to department email also?!

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1 year 1 month ago #4720 by Ahmad
Hi,

Make sure you select send email in
Admin > JS Support Ticket > Departments > edit

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