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Assigning Tickets to multiple Staff Members

3 years 2 months ago #6172 by Silvan Armbruster

is it possible to assign a Ticket to multiple Staff Members? If not, how can I implement this, or at least, set multiple Mail-Adresses that get the Notification of the Mail?

Thanks for the Help.

Silvan Armbruster
3 years 2 months ago #6173 by mohsin
All the staff members having permission of "New Ticket Notification" and these staff members belong to ticket's department get email.
The following user(s) said Thank You: Silvan Armbruster
3 years 1 month ago #6174 by Silvan Armbruster
May I can add a field where I can add Mail-Adresses that be on CC with the notification Mail?
3 years 1 month ago #6176 by mohsin
JS Support Ticket does not support Mail-Address in CC.
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