1 year 2 months ago #6399 by lea
Fields was created by lea
Hello. I had a problem with the fields.

For example, I have several categories of different subjects: questions on payment, questions on order, questions on delivery and several others.
And of course, I need additional fields where the user will specify all the necessary ticket data.

And it will be logical, if choosing a Department, contact the desired Department, additional fields he will fill it for this Department and those that are necessary for this topic of the ticket. The section of the delivery field select the delivery method enter order number, or just a further question about shipping in General. In the claims section - the field of the order number, subject or reason of the claim. In the section of pre-sale questions, for example, the order number field is not necessary and it is not yet, some other order data too.

And now I'm using your component. I can create departments, and I can create fields. But as a result, the fields I can not bind to the category. And the user (not always young and a specialist in the network), as a result, there are a dozen fields to fill. Because in all other components there is a possibility (basic!) bind additional fields to the Department and do not load the ticket form with an extra huge number of unnecessary fields.

I will be very grateful to your answer, how to make the work of the component logical and convenient, and most importantly, acceptable. And I will be very glad if I was wrong and did not find such settings, and they are available.
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