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TOPIC: Ticket via email doesn't work

Ticket via email doesn't work 1 year 3 months ago #4560

  • nino
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Hi,

I enable and configure Ticket via email with success. I had confirmation message that extension is well connected to my imap server.

I made a test and my ticket is not updated.

I check my cron which seems fine.

So I typed in browser url mywebsite.com/index.php?option=com_jssup...mail&task=readEmails in order to do by hand the reading mail process.
I clean cache and I don't see my answer by mail on the ticket: not in frontend, not in backend.

IS someone already had this issue?

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Ticket via email doesn't work 1 year 3 months ago #4574

  • Ahmad
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Hi,

To test ticket via email feature.

Open ticket via email page, enter settings and press 'Check settings' button.
After settings ok, same them and click again 'Check settings' button.

Send email to reading email address.
Wait for 5 minutes
Copy the cron job url and paste into browser.

Now system should open a ticket from email.

Remember: system create a ticket only on unread emails. If you or other client read email, system will not create ticket on it.

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