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TOPIC: JS Ticket Pro Joomla no send email

JS Ticket Pro Joomla no send email 1 year 2 months ago #4399

Configured and tested sending joomla email,
I set up the department, help topic and when ousuário creates the ticket does not send to the responsible department, so sends it to the user who created the ticket.
how do I fix

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JS Ticket Pro Joomla no send email 1 year 2 months ago #4400

  • Ahmad
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Hi,

System is not send email to department email.

Department email address use as a sender email address to user.

On new ticket, system send email to

- user

- admin (configurable)

- staff member (on base of department assign in permissions)

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JS Ticket Pro Joomla no send email 4 months 1 week ago #4706

Awful! :^(
Is WP PRO version system not sending email to department email also?!

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Last Edit: by Vitaly.

JS Ticket Pro Joomla no send email 3 months 3 weeks ago #4720

  • Ahmad
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Hi,

Make sure you select send email in
Admin > JS Support Ticket > Departments > edit

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